Customer Service / Billing Administrator – Full time - Summer Student

JOB TITLE: Customer Service / Billing Administrator – Full time - Summer Student

WHO WE ARE Milton Hydro is on the threshold of an exciting transformation. The energy sector is experiencing dynamic change and opening doors for exciting new career opportunities.

Milton Hydro’s Vision is progressive and forward-looking – creating new customer and community possibilities for a smart, sustainable and electrified future. Our focus is on being customer-centric, where all employees work towards enhancing the customer experience.

WHY YOU WANT TO WORK HERE We care about our employees, our community and growing our businesses. You are not just a number as we get to know the person behind the name and appreciate each individual’s unique contribution that support our successes.

Our focus is on delivering a sustainable, electrified future for our customers and community, through collaborative leadership and innovative solutions. Our belief system is based on respect, teamwork, communication and excellence in everything we do. 

POSITION SUMMARY Milton Hydro is hiring a Summer Student position to join us through the months of May to the end of August. This position is to be shared between our Customer Service and Billing Departments. You will learn how to identify billing exceptions, use NorthStar/File Nexus and gain customer service and billing experience while assisting staff in the busiest months for finals, new services, and vacation coverage. 

KEY DUTIES

• Creates and processes orders and/or inquiries received by mail, telephone, and/or through customer personal contact
• Contacts customers by email or telephone for various customer service or billing related inquiries and/or notifications
• Scans sensitive information / documentation and allocating to data base for storage
• Manages data entry by entering final readings into a batch and entering water readings
• Assists staff for high water usage notifications via email or phone call
• Supports full time staff with short term projects to meet business requirements 

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED

• Excellent organizational, interpersonal and time management skills
• Excellent written / verbal communication skills; problem solving skills
• Ability to work collaboratively and in a team environment
• Ability to work in fast paced environment; willingness to learn
• Ability to use Microsoft Office (Word, Excel, Outlook, Power Point)

EDUCATION

• Currently enrolled in a post-secondary program
• Specific education and year of study may be required

APPLY TODAY!

Candidates interested in this position are invited to apply in confidence, by submitting a resume to hr@miltonhydro.com by end of business day, April 1. Please attach your resume and cover letter in .docx or .pdf format. To ensure a safe work environment, Milton Hydro requires all potential candidates to be fully vaccinated.

Milton Hydro is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Should you require accommodation at any stage in the recruitment, assessment or selection process please email hr@miltonhydro.com. We thank all applicants for their interest in Milton Hydro Distribution Inc., however, only those selected for an interview will be contacted.